Several Issues.
Mr D Rhino
10/1/2020
only 3 months old. had service on softener dripping out prior to wash cycle. manufacture sent a new softener holder it too had same issue. they sent service tech he said i was closing the tray to hard. all the lights light up at one time can't do anything had to unplug the machine for 10min then it went back to normal. now the lights keep coming on again and the soap leaks into the tub prior to washing. fact: i put soap and softener in the dispenser closed the drawer very slowly and decided to start the load when i got back from shopping. guess what yup the soap and softener leaked out. now i took a veido of it leaking to show the repair man again. i mentioned again i want this fixed or supply me with a new washer. waiting on them to contact me. remember it was purchased in late july 2020.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
No
SO sick
1/8/2020
bought this washer two years ago. already broken with pricey repair. customer service is a nightmare i could just cry.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
We had hoped for clean laundry after the wash.
Missing clean clothes
10/13/2019
after 3 inspections and 2 'repairs,' we still have clothes with visible "dirt." and i'm not talking grass or mud or some caked in "dirt." there seems to be no washing in the processes.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Beeping and lights flashing Junk.
Tony W
9/7/2019
washer will almost never finish a complete load without having to do something to stop it from beeping with an error of one kind or another. first and last time samsung will get my money.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Garbage
Cooper J Haigler
6/26/2019
we purchased this washing machine in january, 2017. it continues to need repairs. (6 thus far) replacing. so very disappointed in this company.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Horrible Washer, and Horrible Service.
SamE123
3/25/2019
This washer is a little over a year old, and we are already needing service on it because it will not spin. The washer will fill up with water, get stuck before the spin cycle, and then proceed to fill up with more water to an extra large load size, regardless of the amount of clothes that are in there. Samsung has been a nightmare in this process, and has prolonged when we can actually get our washer fixed. They cancelled my appointment for service without notifying me, after already speaking with them 2x. The only reason I found out was because the service company called me directly to let me know. When I called Samsung back to complain, they had no idea why or how this had happened, blamed it on the service company, and asked if I wanted to make a new appointment for almost a week later. DO NOT BUY THIS WASHER unless you want to dump more money into it a year later just to get it to work properly!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Don't do it!
HateThisWasher
3/24/2019
I find it hard to believe this machine received such high ratings. It was installed and balanced by professionals but it is the noisiest washer I've EVER heard and takes a ridiculous amount of time to wash a normal load. The 3 worst features are that even on small loads, it does not spin out out all of the water so any energy it might save you from its 'energy features' is completely wasted by the additional time it takes to dry the extra water out of your clothes. I tried running an additional spin but there is no way to do that without running an additional rinse! Come on! The next annoying feature is that you can't just lift the lid to toss in anything you might have forgotten without a long wait for the machine to finally unlock the lid. I realize this is a safety feature but there are no children in the house and we are not mentally impaired adults. The last and most annoying feature is the ridiculously long song it plays when the wash is done - I KNOW I just did a load and don't need an annoying reminder. Don't think I haven't read every page in the simple manual to turn these last, irksome features off - nothing is mentioned except how to lock & unlock the panel so small kids can't mess with the buttons. There should be an option to turn this off! If someone knows it - PLS educate me. If I could turn the annoying bells & whistles off, I still wouldn't recommend it since you can't spin out more water. Give me an old-fashioned washing machine where you can control the cycles over this one ANY DAY!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
MOLD!
Klobs
12/3/2018
Mold on my clothes! Bleach doesn't help,self clean is a joke. Never a Samsung product again. Washer was purchased 3/17. No help or suggestions from Samsung
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Junk
Carrie O
8/21/2018
Month and a half out of warranty and it won't spin out. When it was working it would take over an hour to wash. Will never buy Samsung again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
do not buy this garbage
a senior
7/31/2018
two month past the one year warranty it is scrap.will not buy samsung again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
LONG LONG speed wash
washing mamma
7/22/2018
First day installed. Beautiful and big for a large family. The wash was fantastic (especially since my son still wets the bed and usually the sheets wreak without bleach). HOWEVER, what I thought would be a 15 minute speed wash took 56 minutes!!! That is crazy. I must say that it was an extra large load with Hot Water. I will update later once I try out different loads.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The worst washer
PeteRuiz
5/20/2018
I started a load at 8:15 p.m. It was a large load washing on the normal cycle it didn't get done till 9:50 p.m.. It doesn't get my clothes all the way clean I have to put the machine on the rinse and spin cycle again in order for my whites to come out white . With using the Samsung name you would expect it to be a better product then what this is.. I recommend that you do not buy it it is a complete waste of money. The washing machines at the local laundromat wash my clothes better than this washing machine did....
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Extremely poor quality - Horrible Samsung Technical Service
Ruben123
3/9/2018
This washer machine is a extremely poor quality product. The load sensor cable located at the bottom of the unit breaks every time that the unit spins slightly unevenly. Once the cable is broken the unit identifies a very heavy load and stops spinning so basically the unit does not work any more.
I called two times the technical service who solved the problem by reconnecting the broken cable with tape!! Now the unit is out of warranty and the problem is not solved and Samsung declines to fix it.
Such a terrible poor quality product and technical service. This is the last Samsung home appliance that we buy.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great buy!!
amk365
2/25/2018
For purchasing my very first brand new washer and dryer. The thought alone of spending any amount can be quite nerve racking -- especially for a first timer. Of course you want nothing other than --- once and done, shop wisely Well i sure did do my research and the time put in and stumbling across this great buy was well worth the time, effort, & money. Effective, great design, & features i was exactly looking for , all met and exceeded with this washer. Also the matching dryer is the washer's sister machine that greatly complete's the set to be truly a great buy!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Broken 3 times in 6 months!
ReviewSoldier
1/22/2018
I bought the machine at the end of july 2017, within a month it would get stuck on the spin cycle and there aren't many contractors with Samsung where I live so it took forever for them to come out. A couple months after that, the same issue occurred and needed to be repaired. The person that we spoke to on the phone and the person that came to our house gave us attitude saying that we should know that this machine is a light to medium load only- but then why did we buy the larger machine that advertises that it can take the larger loads? He fixed the machine a week ago, and we have treated the thing like a delicate egg using the lightest of loads (wasting water and time), and yesterday it broke again!! I believe a refund for the entire machine is in order.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Motor burnout at the one year mark
SamsungSucker3
1/20/2018
After 51 weeks of use the motor has burnt out, and the pressure sensor is no longer working. Both of which now require replacing. During the time that this machine did operate it would frequently have difficulty balancing during spin cycle, no matter the load size. More frustrating is the poor quality of Samsung customer service. This was my first, and last, Samsung appliance.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Total dung (cause it won't let me use a bad word)
Echotango
1/11/2018
DO NOT BUY THIS WASHER!!! The dryer is okay but washer is horrible. It gets stuck in self cleaning mode with every load I do and then when that's done after 20 minutes- it takes 2 hours to wash a load on a normal setting with a large (not extra-large) load. Is down right ridiculous!! Run, don't walk away from this washer!! It's Total cheap bull! Wish I had paid more for something better!!!!!!!!!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do NOT Buy
Disappoiinted
1/7/2018
This washer is terrible. Not only does it not get all your clothes wet it doesn't get them clean! I've never had to add extra things but even adding extra cleaners the clothes still come out dirty. Its supposed to be saving water but having to wash 2-3 times saves NO WATER! I recommend saving your money and buying a machine that you choose the water level and has an agitator.
VERY DISAPPOINTED
Also had issues within a month and took a month to get replacement parts!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Washer WOW
Lahammer
12/22/2017
This is one ofthe biggest washers I have ever owned. The nicest and better designed washers. Love the sleek clean look in the washer and all of the features. Thanks Samsung forgreat upgrades to the washing world.I also got the dryer and I love the dept of the dryer as well as the washer. Way to go.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
I hate this washer
MommyBarbie
10/4/2017
I've had it for a week and a half. I got it because it's one of the only washers left on the market that you can control the water level. You can't change the water level once the cycle begins even if you turn off the washer to add water for more laundry it starts over by emptying the water that's already in there just to fill up again. What a waste of water!!! In addition the water doesn't get nearly hot enough to sanitize...even though our heater is all the way up and our old washer got hot water. And the clothes gets TANGLED! I Have to unravel it all! The softener doesn't release on time...it's sporadic. Worst of all...clothes don't get cleaned even on heavy! I wish I could get my old washer back.. new technology in washers is supposed to make my life easier. Instead it's so much more difficult
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
this product sucks
SupermomX
9/19/2017
I have had this machine for less than 2 months and it doesn't work!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
washer/dryer nice design
raggings
8/21/2017
The only problem I have that it takes so long to do a load of clothes to wash and dry
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Does not wash
UnhappyCustomerAgain
8/12/2017
I purchased this machine after owning a Samsung front-load for years. I couldn't fit them in the closet of the new place and chose to buy a Samsung top-load. This machine doesn't clean very well at all. Then there was the recall, and I chose to have the machine repaired (mistake, I should have taken the money). The machine doesn't clean at all now.
The repairman says the machine operates as it should. There is no discernible difference between the cycles in sound, washer plate operation (that I can tell) or time. The type of detergent is irrelevant since everything that goes in the wash comes out damp, but not clean. The repairman says "the machine works as intended, but doesn't clean your clothes". I showed him a white robe that has gotten progressively dingier since it was purchased. Bleach, non-chlorine bleach, Oxiclean, pre-soak; none make a difference.
Samsung needs to make this right. The repairman telling me the "machine works as intended, but doesn't clean your clothes" is not the right answer....
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do not buy!
SRecall
8/10/2017
This washing machine had a recall on it when it was sold to us.
We had one repair already, to prevent the basket from launching out of the machine during the spin cycle.
We have only been able to use it the delicate cycle because it goes off balance during the spin cycle. Currently trying to set up a repair for that problem.
I think they spent their development budget on the song the machine plays when it finishes the wash cycle : (
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
This product is junk
Bill24Fan
8/2/2017
I had this washer for less than 4 months and samsung would not fix it when it stopped working, l will never buy another samsung product in my life.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Clean lines and great features
Devinmaul
7/18/2017
super clean lines, great features, quiet, would recommend this to any body
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Coco985
Coco985
6/14/2017
Love love love....wouldn't change anything about it
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love my new washer
DianaLynn17
6/2/2017
I love my new washer very happy with my choice!!! Quiet running an cleans great.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
This product does not work
KansasFrustrated
5/31/2017
Samsung does not stand behind this product. I have multiple 10 Samsung products and am frustrated at the level of customer service that is not provided.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love my Washing Machine
SamsungGirl51
5/23/2017
I love my new washing machine. I especially love the no agitator , they take up so much room. For the price, I can't complain and I enjoy doing laundry!!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love love love!
Irishlady75
5/13/2017
This is my first brand new washing machine, and I absolutely love it!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very sleek
Conflict2
5/13/2017
I love the way it looks and runs. Very quiet and easy to use.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
NICE
dirtyguy
4/23/2017
THIS WASHER IS NICE EASYLY WASH OUR VERY LARGE KING SIZE BED SPREAD AND FASTER THEN EXPECTED GREAT JOB SAVING WATER AND SOAP.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This product has great features.
Dranreb
4/23/2017
The settings in this washer is versy specific for all the types of fabric. I like the lock and child lock features with silent motor sound. The overlooks of the product is great. Great discount for the value of the product. I'm enjoying to use my washer all the time.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
I am very satisfied with this washer.
Pattirich
4/22/2017
This is the first time I have purchased a Samsung washer. I am very pleased with it. The tub size is really big, and I like the absence of an agitator in the center. The clothes wash very well. The washer is powerful, and quiet at the same time. The automatic detergent dispenser is very handy, also. I like the selection features for wash size, temperature, and the fact of always cold rinse is very important. The spin cycle is powerful and quiet too. I did recommend this washer to others. I believe I am a Samsung convert.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Top Load Samsung Washer
Peterbilt27
4/19/2017
This is an amazing washing machine, that gives you many options for cleaning your clothes among other items. The clothes are extremely soft after being through the wash cycle. I could not have found a better product!!! Very satisfied!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Pretty, cheap and works great
Dirtys
4/16/2017
It's a pretty little washer that works great. What I didn't see advertised was that it plays a happy song upon completion.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
So far so good
Blake1080
4/14/2017
Have had this washer now for 2 weeks. No real complaints so far. It was easy to hook up on my own and has done a great job of washing our clothes. It seems to hold far more clothes than the front load washers and is extremely quiet. Wash time is somewhere around 45 minutes to an hour. I've also had no issues with load balancing as some other reviews have stated. My only very minor issue was that the feet on the bottom for leveling the machine are quite difficult to adjust.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great value
Puppyz
4/13/2017
What can I say besides its good.
Washes everything like it should
Big tub
Nice bell
Only thing is it gets rumbly but that could be the floor.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This washer is great
Alex1113
4/11/2017
I love this washer machine, don't used a lot of water and performed to it max
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Enjoying it
Dubyabe
4/8/2017
I've only had this washer for a couple of weeks. So far I'm very happy with it. It's quiet, it's quick, and it seems to do a great job. The only reason I didn't give it 5 stars is because it's still brand new andnim still feeling it out.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
SO far so good
scrubworld
4/1/2017
used washer twice and worked fine. still to early to give a full review
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product for the price
Tygrss
3/28/2017
I love that this does not have the agitator in the middle which allows me to wash my heavy blankets.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This Product has survived my sick 4 month
KolosAngel
3/27/2017
I just got this product a few days ago and so far it has been run almost non stop since then. I have a sick 4 month old and 4 year old. It has survived so far.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
GREAT FEATURES
CAPTWAGS
3/26/2017
This washer is amazing and is so easy to hook up and use , not even funny. The best part is when wash is done it sings a song to you , not bad at all . I would recommend , because it is reasonably priced and not heavy to move in.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This product has great features
Sstfa
3/26/2017
Great price. Nice overall features. Compared to other manufacturers this model is of better value in this price range.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great price for a nice model
cdewitz
3/24/2017
Love this machine so far. It is fairly quiet and I love the detergent and fabric softener cup
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good price, works good
Kdupree
3/19/2017
Purchased from lowes. Got a good deal on price. Light weight and durable. Mother recommended and happy with switching to Samsung appliances.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Worst washer and dryer ever
Mrstdadams
3/17/2017
Unless you want to have the constantly repaired, don't buy this washer.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love this washer!
Keeky
3/14/2017
It's very sleek design. Nice to look at. It runs very smooth and quietly. We are very pleased with our washer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value